Frequently Asked Questions
Find factual answers about battery runtime, weather resistance, and sizing. We detail the mechanics so you know how the gloves perform.
how to choose the right glove size
Measure the circumference of your dominant hand across your knuckles using a soft tape measure. Compare that measurement against our palm chart: if your hand lands between two sizes, choose the larger size to allow space for natural air circulation. Proper air space around the fingers ensures the carbon heating elements warm your hands effectively.
what is solana thermo gloves made of
The exterior is crafted from 300D ripstop nylon treated with a water-resistant finish, reinforced by a textured polyurethane palm for solid grip. Inside, a layer of brushed polar fleece sits against flexible carbon composite heating wires that track every finger. The wrist cuff features an elastic drawcord and a water-resistant battery compartment.
how to clean and care for heated gloves
Always unplug and remove both battery packs from the cuff pockets before cleaning. Spot-clean the outer ripstop nylon and synthetic leather palm with a damp cloth and mild soap. Never submerge the gloves fully in water, do not put them in a tumble dryer, and let them air dry flat at room temperature.
how to pay by cash on delivery or transfer
During checkout, select either cash on delivery or direct bank transfer. If you select cash on delivery, you hand the exact order amount directly to the courier when the parcel is delivered. If you choose bank transfer, our Canadian banking details appear on the confirmation screen so you can send an electronic funds transfer before dispatch.
can orders be delivered to an apartment without lift
Yes, our delivery partners deliver directly to apartment suite doors, including walk-ups without elevators. Please ensure your apartment number and buzzer code are entered accurately during checkout so the courier can access the building. Orders placed before our 15:30 cut-off on business days are dispatched on the same day.
what is the process for returns and exchanges
We accept returns within 30 days from the delivery date, provided the gloves are unused, clean, and in their original packaging with all charging accessories included. Return shipping costs are paid by the customer unless the product arrives damaged or incorrect. Once our Brandon team inspects the returned pair, your refund is processed via bank transfer within five business days.
Still have questions?
Our technical team reviews and answers all inquiries within one business day.