Our 14-day guarantee
Inspect your order from Solana Heatworks. If it fails to meet your expectations, return it within 14 days for a full refund of the item purchase price.
The promise
Return gear within 14 days of arrival for any reason. We process your refund to the initial payment route within 3 business days of receipt.
14-day returns
Valid for any reason, including an ordinary change of mind.
Insured delivery
Items damaged or lost en route are replaced or reimbursed at our expense.
Secure payment
Pay by bank transfer or cash on delivery: no online card entry, no card storage.
How to claim
- Contact [email protected] quoting your order reference.
- We issue return authorization and shipping instructions within one business day.
- Post the package back; we confirm your refund once the parcel is checked in.
Complete terms appear in our Returns policy and Delivery terms documentation.