Shipping & Delivery
We assemble every parcel at Solana Heatworks and transfer it to a courier with tracking. Below are details regarding transit windows, freight fees, and resolutions for delayed, missing, or compromised shipments.
Order processing time01
Purchases completed before 15:30 on regular working days head out for delivery that day. Submissions after this cutoff time, during weekend hours, or across statutory holidays leave on the following business day. A confirmation email carrying your reference code arrives upon purchase, followed by a courier dispatch message containing a tracking code when the box ships.
Checking package progress02
- Check your shipping notification message or text and select the courier link.
- Alternatively, visit the tracking section on the site and submit your order details.
- Status milestones begin recording as soon as the carrier registers the barcode, typically within 24 hours of handoff.
- Log entries document each sorting facility and transport leg straight through to drop-off.
Estimated delivery times03
Transit periods calculate business days from initial dispatch and serve as practical estimates rather than absolute deadlines. Rural routes can require 1-2 extra days.
| Region | Estimated delivery time |
|---|---|
| Canada | 1-4 business days |
| Other destinations | Calculated at checkout prior to final payment |
Shipping and handling costs04
Free standard shipping applies to orders over $140 within Canada; orders below that threshold cost $12.50. Your final delivery rate appears on the order review screen before you authorize the purchase.
International shipping05
For addresses situated outside Canada, applicable fees and transit schedules appear during checkout. Border agencies establish regional customs charges and tariffs, which remain the duty of the recipient. Any shipment rejected at an international border functions as a standard return.
Missing or damaged shipments06
6.1 Damaged
Inspect your delivery immediately upon arrival. Should the container or gloves exhibit transit damage, take clear photographs and message [email protected] within 48 hours. We will dispatch a fresh unit at our expense or issue a full reimbursement; do not return the damaged goods unless we explicitly request them.
6.2 Lost
If the courier tracking remains static for 5 business days, notify us alongside your order reference. We immediately initiate a carrier investigation and either dispatch a new pair or refund your payment in full, based on your preference, within 10 business days of the notification.
6.3 Shipment registered as delivered without physical receipt
Verify with members of your household, immediate neighbours, and the nearby parcel depot first. If it cannot be located, contact our team within 3 days of the confirmed delivery timestamp. We will file a formal courier claim and provide progress updates until the matter is settled.
Questions about this policy07
Send a message to [email protected] or reach us at +1 (204) 320-8470 during Mon-Fri 10:00-19:30, Sat 09:30-13:45. Our team responds within one business day.