Privacy Policy

About this privacy policy01

These rules cover solanaheatworks.shop, direct gear orders through the site, and direct communications sent to us. They do not apply to external websites reachable through our links, which operate under separate policies.

Data controller details and contact channels02

The designated data controller is Solana Heatworks Inc., located at 825 18th St, Brandon, MB R7A 5B8, Canada. Submit data inquiries to [email protected] or call +1 (204) 320-8470 directly.

Personal data collected on this site03

We gather only the specific details required to fulfill each stated operational task.

3.1 Information you provide directly

Full name, shipping address, email, and telephone number provided during checkout; correspondence text submitted through customer inquiries or product reviews. Retained throughout order handling and mandatory tax record periods; message logs are stored for up to 3 years following the final interaction.

3.2 Payment and transaction data

Order identifiers, glove units purchased, totals paid, selected settlement method, and courier progress. No credit card or direct bank credentials are ever collected on this platform. Retained for statutory tax filing requirements.

3.3 Automatically collected information

IP addresses, system and browser configurations, viewed pages, incoming referrers, and timestamps logged by our server and the tools listed in our Cookie Policy. Kept for 30 days within server records and up to 14 months in aggregate usage reports.

3.4 Marketing and advertising data

The marketing link, placement, or advert that directed you here, recorded strictly to track campaign referrals and resulting orders. Kept for up to 90 days.

3.5 Details provided by third-party partners

Transit updates from freight couriers and transaction clearances from payment processors, mapped directly to your order entry.

3.6 Children

This platform is not intended for individuals below 18. We do not deliberately register information on minors; legal guardians may email [email protected] to request prompt removal.

Mandatory details required for checkout04

Your name, destination address, email, and phone contact are necessary to dispatch your shipment and provide delivery notifications. Orders cannot proceed without these inputs. All additional fields remain optional.

How we utilize your information05

• To pack, ship, and bill your purchases, as well as administer standard returns and payment refunds.
• To reply to service inquiries and provide order milestones via email or SMS text.
• To safeguard the web infrastructure, spot unauthorized transactions, and assess site performance.
• To send promotional updates solely upon your explicit request; each notice includes an opt-out link.
• To satisfy statutory mandates, including tax documentation and bookkeeping rules.

Third parties with access to personal data06

We do not trade or sell personal data. Information is disclosed solely to the contractors listed below, each legally bound to follow our specific instructions.

6.1 Payment processing

The billing vendor for your selected payment method obtains the information necessary to settle and verify the transaction.

6.2 Shipping and fulfilment partners

The logistics carrier receives your name, parcel delivery address, and telephone number to complete transport and arrange drop-off.

6.3 Service providers

External server hosts, email dispatch systems, and help desk software process information on our direction.

6.4 Advertising and analytics partners

Marketing and analytical cookies, active only after your explicit approval, send browsing records to their operators as outlined in our Cookie Policy.

6.5 Legal and regulatory disclosures

We share records whenever legally mandated or when essential to assert our legal rights, such as resolving purchase disagreements.

6.6 Business transfers

In the event of an operational takeover, corporate sale, or merger, customer records transfer to the succeeding entity under these identical safeguards.

International data transfers07

Certain technical vendors may process information outside Canada. In those instances, we use approved adequacy findings or standard contractual clauses to maintain equivalent legal protection.

Your rights and choices08

In accordance with PIPEDA, you hold access and correction rights.

8.1 Record access, updates, erasure, and data portability

You may request an extract of your personal records, amend inaccuracies, request deletion, receive your data in a portable format, limit or challenge specific uses, or revoke consent previously granted. Revoking consent does not invalidate data handled prior to your request.

8.2 Marketing choices

All promotional emails feature a direct unsubscribe link. You can deactivate analytics and tracking scripts at any moment through the cookie settings tool.

8.3 Exercising your rights

Contact [email protected] to submit a request. We may verify your identity before processing, and we reply within 30 days. You also maintain the right to lodge a formal complaint with the data oversight authority in Canada.

Data security09

Our storefront operates exclusively across encrypted HTTPS connections. Order records reside on protected systems accessible solely to personnel and suppliers handling the operations described above. No payment card data is gathered or retained on our servers.

Data retention10

Transaction receipts and accounting files remain in storage for the statutory retention period before removal. Customer correspondence is preserved for up to 3 years past the latest inquiry. Raw server logs purge after 30 days, while aggregated analytics persist for up to 14 months. Newsletter preferences remain active until revoked.

Third-party websites and services11

Hyperlinks pointing to third-party platforms, social networks, or settlement gateways connect to external entities with separate data terms. We bear no responsibility for their handling practices.

Changes to this policy12

We revise this notice whenever operations or legal statutes change. The authoritative version remains the text displayed here, marked by the revision date at the top.