Terms & Conditions

General information01

Solana Heatworks operates as the commercial name of Solana Heatworks Inc., 825 18th St, Brandon, MB R7A 5B8, Canada. Merchant details, contact routes and business registration appear on the Legal Notice page and within your purchase confirmation. Ship returns strictly to the specific return address we issue after you contact us; do not post shipments to any other location.

Website use02

Buyers must have reached at least 18 years of age to order. The site and products serve individual, non-commercial purposes unless confirmed differently in writing. We reserve the right to restrict, reject or cancel transactions if details fail verification, inventory depletes, or fraud is suspected, issuing an immediate refund for any money collected.

Prices, tax assessments and import charges03

Listed figures appear in CAD. Shipping charges appear at checkout prior to final confirmation. If a clear clerical pricing error occurs, we may fix it before fulfillment and give you the choice to accept the corrected cost or cancel without fee.

3.1 VAT and customs duties

Orders sent within Canada include applicable VAT. When shipping past Canada, local customs authorities assess duties, national taxes and administrative tariffs, which the recipient must pay. Rejecting a package at border inspection converts it to a standard return, and we deduct the return freight costs from your refund.

Payment processing, checkout and contract formation04

Payment options include Cash on delivery, Bank transfer. We do not gather or store payment cards or banking credentials on this platform.

4.1 Order placement and acceptance

Submitting checkout finishes your order entry. We transmit an acknowledgment email bearing your order number; our sales agreement takes effect only upon package dispatch and dispatch notification. Prior to shipping, we hold the right to reject the transaction and return your payment.

4.2 Failed or incomplete payments

Unpaid orders or failed transactions will not ship. Where cash on delivery applies, parcels that go uncollected or get turned away return to our warehouse and the order is voided.

Data privacy and record management05

We collect and handle only the personal information required to ship purchases, manage inquiries and protect site infrastructure, under terms outlined in our Privacy Policy. For our approach to trackers, review the Cookie Policy. Both policies integrate into this agreement.

Safe operation, storage and individual handling06

Operate the gear strictly according to the product page, packaging tags and included manual. Keep components out of reach of young children unless explicitly rated for them. Photographs display genuine production stock; monitor calibration can shift hues slightly, and slight color variation does not constitute a flaw.

6.1 Storage, expiry and disposal

Keep the gear stored according to parameters marked on the box. If an expiration or best-by date is marked, stop using the item past that date. Discard packaging and retired hardware in line with local waste regulations.

No medical advice07

Content on this website does not constitute clinical, dietary or medical guidance. Descriptions detail equipment build and everyday operation without promising physiological support or health outcomes. Consult a medical practitioner prior to use if you are pregnant, breastfeeding, undergoing treatment, or dealing with circulatory or health conditions.

Discount codes and promotions08

Promotional pricing stands valid only while visible during active checkout and cannot merge with separate offers unless specified. Enter promotional codes at checkout before completing payment; codes cannot apply retroactively. Any complimentary item received under an offer must accompany returns of the main shipment.

Shipping and delivery09

Carriers, transit intervals and shipping rates appear on our Shipping & Delivery page. Stated intervals represent working-day estimates calculated from handover to the courier, not hard arrival guarantees. Orders containing multiple units may arrive packed in separate boxes.

Transfer of risk and transit verification10

We remain liable for the shipment until physical delivery to you or your designated recipient at your target address, after which risk of damage or loss shifts to you. Report outward shipping damage to [email protected] within 48 hours with clear photographs. Verify your address carefully: parcels returned due to incorrect coordinates or non-collection are refunded minus outgoing and return freight costs.

Returns, reimbursement and condition standards11

You have 14 days from receipt to send back an item pursuant to rules on our Returns & Refunds page. Obtain a return authorization before posting, and mail parcels solely to the address we assign. Reimbursements reflect the purchase price; initial shipping gets refunded only if our fulfillment failed or the item arrived defective. Local statutory withdrawal rights remain fully intact.

Warranty and product conformity12

Delivered gear must correspond to published specifications and show no initial flaws. Products are covered by a standard one-year statutory warranty covering non-accidental defects in materials, integrated heating wire integrity, and craftsmanship under normal operating conditions in compliance with Canadian provincial consumer protection legislation. Should an item stop functioning due to a manufacturing defect during your statutory warranty term, we will assess the unit and repair, exchange, or refund it at our discretion. Everyday wear and tear, rough handling, and post-delivery abuse fall outside warranty scope.

Platform usage and acceptable conduct13

Do not misuse this site to run fraudulent purchases, disrupt technical operations, scrape customer data, or distribute defamatory, unlawful or misleading material. We will terminate site access for violations of these terms.

Intellectual property14

All copy, imagery, diagrams, brand assets and underlying source code remain the exclusive property of Solana Heatworks Inc. or its licensing partners. You can view or print portions for personal reference; distributing, reproducing or exploiting material commercially requires our express written consent.

Third-party websites and links15

We may provide outbound links to third-party domains. We exercise no authority over external content, server uptime, or privacy standards, and posting a link does not imply formal endorsement.

Customer feedback and submitted material16

Featured remarks come from genuine purchasers reflecting their specific field experience, not guarantees of identical outcomes for everyone. Submitting an evaluation, photo, or note grants us royalty-free permission to display it alongside your first name. We take down reviews upon valid request and discard text that violates laws or compromises personal privacy.

Disclaimer of warranties17

This platform is supplied on an as-is basis. We work to maintain reliable, accurate information, yet we cannot guarantee continuous server uptime or defect-free digital operation. This clause does not diminish mandatory consumer warranties applying to the physical goods.

Limitation of liability18

To the maximum extent permitted by applicable Canadian law, total legal liability of Solana Heatworks Inc. for any claim arising out of or related to purchase shall not exceed the total order value paid by the customer or $100 CAD, whichever amount is lesser. Our liability remains unreserved in cases of deliberate misconduct, gross negligence, personal harm or fatal injury, and whenever statutory law bars liability caps. For all other claims, liability extends only to typical, foreseeable damages directly tied to this contract.

Indemnification19

You agree to hold us harmless and cover damages resulting from third-party claims triggered by your violation of these terms or materials you uploaded, within boundaries set by applicable law.

Legal venue and applicable law20

These terms are governed exclusively by the laws of the Province of Ontario and the federal laws of Canada applicable therein. When a dispute cannot be resolved directly with our team, proceedings may take place before the court of competent jurisdiction where the merchant is registered; retail buyers retain their full right to bring claims in their domestic jurisdictions. Mandatory statutory consumer protections in your home country remain unaffected.

Electronic communications21

Order summaries, shipping alerts, receipts and legal updates arrive at the email contact provided during checkout. Maintain an accurate address and inspect spam filters; any dispatch to your submitted inbox legally constitutes completed delivery.

Assignment22

We hold the right to assign our contractual duties and benefits to a successor entity, provided your consumer rights experience no reduction. You cannot assign your contractual claims to third parties without our prior written consent.

No waiver23

Our forbearance or delay in enforcing any clause in these terms does not operate as a permanent waiver of our right to enforce it later.

Severability24

Should any clause in these terms be ruled unenforceable, the remaining conditions stay fully effective, and a lawful provision that matches the original intent replaces the invalid one.

Termination25

We reserve the right to suspend accounts or decline future purchases from buyers who violate these terms. Shipped packages remain unaffected.

Entire agreement26

These purchase terms, the linked store policies, and your receipt constitute the entire agreement for your purchase. If translated into other languages, the text shown on the specific site where you placed the order governs.

Contact information27

For inquiries regarding these terms, contact us at [email protected], call +1 (204) 320-8470, or reach out via our Contact page. Mailing address: 825 18th St, Brandon, MB R7A 5B8, Canada.